Welcome GTV, but...

If GTV is anything close to what I’ve heard, I can’t wait for it to start in Uganda. Top amongst the reasons for my euphoria is the fact that it will break the monopoly of Multichoice. However, my fear is that in a bid to close the gap with Multichoice operationally and technically, GTV will look to (if it already hasn’t) recruit personnel with experience who will most likely come from their competitors. GTV needs to watch these people carefully because they come from a culture that enjoyed a monopoly. In February, when a call I had made for technical guidance got a little heated, obviously because of poor communication, the Multichoice lady at the other end hang up on me. Not only did she hang up, my subsequent calls went unanswered (on 0312245100/207 – and how she guessed it was me calling, even when I withheld my number, I’ll never know) until I had to find another number through which I got the help I had wanted in less than a minute. This shows that not everyone there is bad but GTV needs to choose its apples well. The fact that Multichoice enjoyed a monopoly for so long means that a bad culture evolved there which GTV must not inherit and must factor into its recruitment and training programmes.